The Customer Service Initiative: From Taco Bell To Charlie Trotter, Be Your Own Customer-Centricity Consultant With These Loyalty-Building Ideas

A customer service initiative, whether it's formal and assisted by customer service consultants (yep, such as yours truly), informal (your organization designs and executes the initiative itself], or anywhere in between, can reap significant rewards for a company in just about any industry. The goal, the highest level you can hope to accomplish with such an endeavor, is to learn what your customers appreciate, tolerate, and actively dislike, and to creatively redeploy your resources (including ...